From Terms & Condition:

3.5        RETURN, REPLACEMENT AND REFUND POLICY

3.5.1        azon will not accept any return request from customers once it’s delivered to him or her. Customers can ask for a replacement of any product or ask for a refund under certain conditions. All return and refund requests must be made following azon’s official customer support channel. azon holds the right to replace, refund or not to replace, refund customers based on its investigation as per company policy.

3.5.2        the customer has to login to their account and send a message to azon team regarding their issues or complaints or they can email us directly at info@azon.com.bd. azon “Customer Support Team” will get back to the customer within 7-10 Days days after receiving and acknowledging a complain provided there is no force majeure issue.

3.5.3        The claiming period for any order must be placed using the channel mentioned above within 7 days of receiving the product.

3.5.4        Possible scenarios in case of refund & replacements:

  1. Damaged products: the buyer must provide azon with images showing clearly the damage, and after all the verification we will arrange to pick the product up. All the labels must be intact, if not, the item won’t be replaced or refunded in any way. If that product is not available in azon stock, customers can choose any product worth the same value and get the replacement within the standard delivery time. No refund is applicable in such a case.
  1. In the case of missing pieces: Follow the regular complaint lodging process and wait for verification of azon customer support team. Upon successful verification, azon will arrange to send the missing pieces following the standard delivery process. No replacement or refund is applicable to such a case.
  1. Mismatch of product specifications: Follow the regular complaint lodging process and wait for verification of azon customer support team. The customer must provide images of the items & after verifications, the specific items will be picked up via courier, given, we have all the necessary information to do so, provided by the customer. The replacement will be given following azon replacement policy.
  2. Lost in transit: Follow the regular complain lodging process and wait for verification of azon customer support team. Upon successful verification azon will arrange to send the missing product following the standard delivery process. No replacement or refund is applicable for such a case.

3.5.5 REFUNDS

It may take up to 30 business days to process the return and issue a refund for card payment and others payment. We will notify you via email once your return and refund has been processed. Please note that your financial institution may take approximately one billing cycle to post your refund. If you have any questions about your return, please contact Customer Service via email: support@azon.com.bd. In some cases, the tracking number for the package you return to us may be required in order to receive your refund.

Please note the amount refunded for returned items exclude discounts/coupons, meaning you will be refunded only for the amount you were charged.

3.5.6 HOW DO I RETURN AN ITEM

You must contact Customer Service first to receive a return authorization. E-mail us – info@azon.com.bd prior to shipping your package back. If emailing, please specify your order number, first and last name, the item and reason for the return, and whether the product has been opened and/or used.

Please follow the simple steps below

Contact Azon Customer Service at support@azon.com.bd to receive return instructions, and return mailing address. Clearly print the return mailing address, your name, address, phone number, order number and reason for the return.

Please use a sturdy packaging to prevent damage in transit. Return the package to us using the delivery service of your choice. You will be notified by e-mail once your return has been processed. Please ensure you keep a record of the tracking number for the package you are returning to us, as it may be required in order to receive the refund.

We will issue a refund to your credit/debit card for the price of the item you return. It can take up to 30 business days to process the return and credit your account. We will notify you via e-mail once your return has been processed.